Legal Information
Last Updated: 03 August 2026
Every piece from The Dutcher Aesthetic is carefully prepared with the same attention to detail that goes into creating it. We want your order to arrive safely and ensure you know exactly what to expect before purchasing.
Most orders are processed within 2–5 business days.
Some limited editions, made-to-order pieces, or pre-order collections may require additional preparation time. If your order includes one of these items, the estimated processing time will be noted on the product page.
Once your order has shipped, you’ll receive a confirmation email with tracking information.
We currently ship to select domestic and international destinations.
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
• Domestic: 3–7 business days
• International: 7–21 business days
Please note that delivery estimates do not include processing time.
International customers are responsible for any customs duties, import taxes, or local fees required by their country.
As soon as your package leaves our studio, you’ll receive a shipping confirmation email with a tracking number so you can follow its journey.
If you haven’t received your confirmation within a few business days, please check your spam folder before contacting us.
Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.
If your package appears delayed or has stopped updating, please contact the shipping provider first. If you still need assistance, we’re happy to help investigate the shipment with you.
We hope you love your purchase. If something isn’t quite right, eligible items may be returned within 14 days of delivery.
To qualify for a return, items must be:
• unused and in their original condition;
• returned with original packaging;
• free from signs of wear or damage.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or an incorrect product was received.
The following items cannot be returned:
• made-to-order or personalized products;
• digital products and downloads;
• gift cards;
• final sale items.
Please inspect your order upon arrival.
If your item arrives damaged or you receive the wrong product, contact us within 48 hours of delivery with your order number and photographs of the issue. We’ll work with you to find the best solution as quickly as possible.
Once your return has been received and inspected, you’ll be notified of the outcome.
Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, processing times may vary.
Original shipping charges are non-refundable unless the return is due to our error.
If you have any questions about shipping, returns, or your order, we’re always happy to help.
Contact us and we’ll get back to you as soon as possible.